Warranty Policy

Please contact us at phone number +603-55697275 if have any questions or doubts

General Warranty

  1. Device Can’t Switch On / Off.
  2. USB Port Detect.
  3. Chipset Problem.
  4. Internal Battery Drained Faster.
  1. Device Fall Off.
  2. Overcharge For Internal Battery Device.
  3. Damage From Leaking.
  4. Fell Into The Water (By Mistake Or Not).
  5. OCC That Is Already Being Used.
  6. Negligence From Customers.

*All warranty based on manufacturer agreement. Not all devices come with the same duration period of warranty.
*For clear stock promotion, all warranty can not be claimed.

Liquid Warranty

  1. Throat hit Or Taste Differs From Usual, Return Period Within A Week From Date Of Purchase SE.
  2. Already Exceed Expired Date Or Becomes Dark.
  1. Already Used Or Tear-Off The Seal.
  2. Bottle Breaks By Customer Accidently.
  3. The Condition Differs At The Purchasing Time.
  4. Anything Its Depends On The Situation It Self.

*Not applied with clear stock promotion.

*For Any Claim, Receipt / Invoice Must Be Included.
*For Expired Flavor / Becomes Dark / Differ Taste, Our Management Will Test Before Make Any Decision.

Battery Warranty

  1. Battery Drained Faster Than It Should Be Within A Week.
  2. The External Charger Didn’t Detect The Battery.
  1. Condition Slightly Different From Usual State.
  2. The Battery Bloated / Dent.

1) Our Warranty Department Will Check Before Make Any Decision.
2) Warranty Proceedings Around 2 Weeks To A Month (Depending On The Replacement Parts From The Manufacturer).
3) Spare Parts ( Reserve, Replacement Parts).

1) Call Customer Service Careline 03-2771 2778, Or Direct Message (DM) NCIG Social Media Platform.
2) Also can Go To Nearest Store Or HUB for NCIG.

Free Shipping via J&T

On all orders above RM40

Same Day Delivery

Around Klang Valley area

Fast Customer Support

Reach via WhatsApp & Telegram

100% Secure Checkout

FPX / MasterCard / Visa