Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
All orders are processed for delivery within 1 days, and an additional 3 to 10 working days to reach you via our shipping partners depending on your location.
Yes you can by using our MrSpeedy (BORZO) ‘on demand delivery/same day delivery’. This same day delivery is only applicable for KL & selangor area only.
Due to high traffic, please consider an extra time gap between 1-2 hours even after your time slot is taken, as well your order may be delayed or postponed during a rainy day.
1-4 days of working and it depends on your location.
SABAH & SARAWAK
5-7 days of working and it depends on shipping partners conditions.
You can register with Facebook login or manually create an account on our website
You can change your shipping address if your order is not processed yet by whatsapp us on +60133808171 and provide us your order number and your new address.
Pos Laju customer service : +603-50399000.
J&T customer service : 1 300 80 9000 (Toll free)
DHL customer service : 1 800 888 388 (Toll free)
Ninjavan customer service : (02) 82711501.
Pgeon customer service : firstname.lastname@example.org (Email)
No, we used a 3rd party payment gateway. Safe and secure.
Yes, if it comes from the government and law.
Yes. Any special request you can contact us thru chat box.
We will pack based on the order number.
Order ID number
Customer’s contact number
Customer shipping address
Date of purchase
We will assist you to check the status of your parcel and claim the refund from the courier. The process of refund will take about 1-3 months.
If you need to swap an item
Returns and Exchanges
We only accept a return order if it’s mistakes / wrong label / wrong product / that are caused by us. If its returns order due to other reasons, for example damage to a product due to courier, we will investigate with courier partners.
Do chat with us and we will provide you with our latest warehouse address.
Sorry you can’t.
Sorry can’t, but we can notify you if the item is back in stock via your email address.