Warranty Policy
Please contact us at phone number +603-55697275 if have any questions or doubts
General Warranty
- Device Can’t Switch On / Off.
- USB Port Detect.
- Chipset Problem.
- Internal Battery Drained Faster.
- Device Fall Off.
- Overcharge For Internal Battery Device.
- Damage From Leaking.
- Fell Into The Water (By Mistake Or Not).
- OCC That Is Already Being Used.
- Negligence From Customers.
*All warranty based on manufacturer agreement. Not all devices come with the same duration period of warranty.
*For clear stock promotion, all warranty can not be claimed.
Liquid Warranty
- Throat hit Or Taste Differs From Usual, Return Period Within A Week From Date Of Purchase SE.
- Already Exceed Expired Date Or Becomes Dark.
- Already Used Or Tear-Off The Seal.
- Bottle Breaks By Customer Accidently.
- The Condition Differs At The Purchasing Time.
- Anything Its Depends On The Situation It Self.
*Not applied with clear stock promotion.
IMPORTANT NOTICE
*For Any Claim, Receipt / Invoice Must Be Included.
*For Expired Flavor / Becomes Dark / Differ Taste, Our Management Will Test Before Make Any Decision.
Battery Warranty
- Battery Drained Faster Than It Should Be Within A Week.
- The External Charger Didn’t Detect The Battery.
- Condition Slightly Different From Usual State.
- The Battery Bloated / Dent.
ADDITIONAL INFO
1) Our Warranty Department Will Check Before Make Any Decision.
2) Warranty Proceedings Around 2 Weeks To A Month (Depending On The Replacement Parts From The Manufacturer).
3) Spare Parts ( Reserve, Replacement Parts).
WARRANTY NCIG
1) Call Customer Service Careline 03-2771 2778, Or Direct Message (DM) NCIG Social Media Platform.
2) Also can Go To Nearest Store Or HUB for NCIG.